Hello 👋 I'm Edmund Kwaku Sesu Ampadu, a Ghanaian, born in the year 1997 and raised in Tema, Accra. I am a creative business thinker and an educational activist who is actively engaged in the projections of strategies and also utilizes these strategies to effect justice-oriented change. As of now, I am the founder of Green Beacon Organization with the main aim to help the youth improve access to quality education, impact lives with public education and to help the youth realize and revive their hidden talents.
I'm a result-driven professional focused on delivering exceptional support for customer needs and successfully manages concerns and resolves conflicts to maximize customer satisfaction. I'm a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
My work philosophy is to be inventive in all that I accomplish for an organization. Regardless of whether my work isn't especially innovative, I attempt to give remarkable answers for complex work environment issues. I like to help lead teams toward various solutions as opposed to depending on rehashed strategies while finishing a project. I likewise function admirably in groups since conceptualizing thoughts and arrangements with others permits me to move toward my work with an inventive outlook. While I can work independently as well, working on a team helps me discover new ideas and develop unique answers to various challenges."
January 2024 - Present
Propserve Property Management & Services Limited.
• Developing and implementing business strategies to drive growth and profitability in the competitive vacation rental market.• Overseeing day-to-day operations, including managing property listings, guest inquiries, reservations, and ensuring a seamless guest experience.• Leading and motivating a team of employees, including property managers, customer service representatives, and maintenance staff, to deliver exceptional service to guests.• Managing budgets, setting pricing strategies, monitoring revenue and expenses, and ensuring financial sustainability.• Ensuring compliance with local regulations, safety standards, and Airbnb policies to maintain a positive reputation and uphold legal requirements.• Handling guest feedback, resolving issues, and maintaining high guest satisfaction levels to drive positive reviews and repeat business.
September 2022 - Present
Zero Waste & Recycling Limited
• Responsible for clerical tasks, organizing paperwork, scheduling appointments, and providing general administrative support.• Oversees daily operations, manages administrative staff, handles budgets, and ensures office efficiency.• Manages financial records, processes invoices, and assists with financial reporting.• Manages employee relations, recruitment, training, and ensures compliance with labor laws.• Handles purchasing materials needed for recycling operations, negotiates with suppliers, and maintains inventory.
February 2022 - July 2022
Vodafone Ghana Limited
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.• Tracked customer service cases, maintained accurate records and updated service software with customer information, scheduled customer appointments and customer complaints• Preparing cost- benefit analysis for prospective and existing customers to determine most suitable purchase options.• Followed up with customers about resolved issues to maintain high standards of customer service.• Collaborated with staff members and other departments to enhance customer service experience and exceed team goals through effective client satisfaction rates.
October 2020 - September 2021
Dangote Cement Plc
• Assisted inspecting officers in verifying that appropriate loaders loaded sound cement bags and precise number of cements required by appropriate clients.• Supervised workers in cleaning of loading bay, recycling bay and ensured that powdered cements in vessels were dispatched quickly from port to respective silos of the company• Assisted shift supervisors in rotation of loaders respective shifts to ensure smooth flow of work and handling of production paper works• Ensured that personal protective equipment were provided to workers in the plant to avoid harmful risks.• Proved successful working within tight deadlines and a fast-paced environment.• Paid attention to detail while completing assignments.• Prepared in advance for and addressed production problems to prevent avoidable delays in delivery of products to customers.
June 2019 - August 2019
Nestle Ghana Limited
• Assisted in handling budget, office reporting, invoicing and providing top-notch customer service.• Updated reports, managed accounts and inventories, and generated reports for company database.• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.• Scheduled office meetings and client appointments for staff teams.
August 2020
University of Professional Studies, Accra
May, 2015
Asamankese Senior High School
April, 2012
Tema Regular Baptist Academy
If you want to stay up to date with my work be sure to let's chat on WhatsApp, or you can send me an email and I'll be sure to get back to you.